Customer 360 for a multi-brand telco
Care and marketing both needed the same customer truth—with different purposes and tight governance.
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Telecom
Telco customers judge you on uptime and bill accuracy. We build customer and revenue systems that absorb complexity quietly.
Key challenges
- Legacy stacks blocking digital channel velocity.
- Identity and consent at national scale.
- Campaign and CRM data fragmented across brands.
Solutions offered
- Customer 360 data fabrics with governed access patterns.
- APIs that externalize policy without exposing internals.
- Operational telemetry for retail and wholesale journeys.
Relevant services
Case studies
Compliance considerations
Local telecommunications regulations, lawful intercept processes where applicable, and strict vendor audit expectations.